After calling the phone company over the weekend about an error in his account, Kelvin Matthews received an email response from Sprint — while he was still on the phone with the company — addressed to 'Sissyboy Kelvin Gay Mathews', NBC News reports:
Mathews said he originally called the company Sunday because he was still receiving messages from a Sprint account he thought he closed. He told a customer service representative about his issue and was directed to check the status of his phone on his online account. When he couldn’t remember his login information, he said the representative sent him an email with instructions.
When he received the email, however, he was shocked and called customer service again.
“I expressed my concerns to them and how serious this is to me and my wife,” he said. “I don’t live a homosexual life, I never gave Sprint anything to go on and think that, and even if I did I don’t think it would be fair to say this on my account.”
Sprint said its investigation is ongoing but did acknowledge the error.
Added Matthews: “To have this email is a form of degrading someone and I think people need to know about it. They’re not treating customers like they should.”
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