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Austin Trans Woman Humiliated By Lingerie Store Staff Member

A lingerie store in Austin, Texas has been accused of humiliating a transgender customer, reports

On her Facebook page, Kylie Jack said that a staff member at Petticoat Fair asked her for ID stating she was female.  Jack was also told that she had to have undergone sex reassignment surgery in order to have a fitting.

Kylie jack comment facebook

According to its website, "every woman [at Petticoat Fair] is treated with respect and given one-on-one attention and is helped to feel comfortable and confident in properly fitted undergarments."

JackThe store’s owner Kirk Andrews has since posted a lengthy apology which reads in part:

"There seems to be a misconception that Petticoat Fair has a policy of not working with the transgendered community. That is not the case. In fact, we have served the transgendered community for most of our 50 years in Austin. What we do have is a policy regarding who may or may not enter our fitting rooms.

The dressing room area is a particularly private and vulnerable place for many women and girls, so it's a protected area. For that reason, we also have a completely separate dressing area for women who have undergone mastectomies and need post-surgical care.

Just as a gym won't allow men in a women's dressing room for the comfort and safety of its patrons, we don't allow men or boys above a certain age in our dressing area.

Despite our otherwise inclusive approach, those who might be or who outwardly appear to be men (regardless of how they are dressed) pose a delicate challenge, and in the case of imposters, can pose a safety risk to the Petticoat Fair staff.

We respect our customers at Petticoat Fair. All of them. I hope that with this explanation, you have some helpful insight to who we are, how we do business, and that we are open to a productive dialogue."

In a response to Kirk’s apology, Jack replied:

"Kirk is sincere in his efforts to do better, but only time and actual action will tell. I'll consider the issue resolved when a formal public apology is issued to the Austin trans community along with the steps they're taking to update their policies to be trans-friendly and trans-inclusive."

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  1. Cue Rick's bigoted comments in 3..2..1..

    Posted by: HAHAHA | Jul 4, 2014 3:19:19 PM

  2. Petticoat Fair?? Damn that Kate Bradley and her three snippy daughters.

    Posted by: tallrobert | Jul 4, 2014 3:21:58 PM

  3. More whiny gender-fails. WAAAAH

    Posted by: kyrie | Jul 4, 2014 3:23:09 PM

  4. "in the case of imposters, can pose a safety risk to the Petticoat Fair staff." - Yeahhhhhhhhhhhhh... I wonder how many instances over the years Petticoat Fair has experienced heterosexual male predators dressing as women to exploit the changing rooms... PLEASE.

    Posted by: Wizard | Jul 4, 2014 3:26:53 PM

  5. "in the case of imposters, can pose a safety risk to the Petticoat Fair staff." - Yeahhhhhhhhhhhhh... I wonder how many instances over the years Petticoat Fair has experienced heterosexual male predators dressing as women to exploit the changing rooms... PLEASE.

    Posted by: Wizard | Jul 4, 2014 3:26:53 PM

  6. Question :

    Are the majority of trans men just men who could not accept that they are gay and decided to buck into the hate of anti-gay opposition and "become" female in order to fit in.

    I suspect so.

    *Tish Gervais

    Posted by: Kieran | Jul 4, 2014 3:29:27 PM

  7. Wait a minute! If she hasn't fully gone through the surgery and still has MALE genitalia, then the Store has every right to refuse service. What about the rights of the sales woman who may have felt extremely uncomfortable in a private fitting knowing that the customer still has MALE genitalia. Why is it that it's ok to humiliate her? Where are her rights? And think about this, whose to say that someone pretending to be "Transgender" gets a private fitting and then sexually assaults the sales person! Then what? I'm starting to think that perhaps there is an agenda here where you can't say anything!!!! This is still America!!!!

    Posted by: UNFAIR TO WHO | Jul 4, 2014 3:29:33 PM

  8. I meant trans women

    Posted by: Kieran | Jul 4, 2014 3:29:45 PM

  9. Gender is not about genitalia -

    here's an example for the stupidest of you to think about: let's say you're in an accident (scratch that - let's HOPE you get in an accident) and in said accident your penis is severed. You now no longer have a penis. Does this make you a woman?

    No. and that's why "she hasn't had the genital surgery yet" non-answer is a bogus baseless excuse.

    were this site's worthless cowardly trans-hating troll to lose his penis in an accident, it would not mean that "he's now a woman" - just as this woman not yet having had that surgery (if she's even going to have it, at all...) does not mean that she is a man.

    You don't need a physical penis to sexually assault someone.

    But hey, feel free to ignore this rational logic, oh cowardly troll. Also feel free to chug a bottle of bleach.

    Posted by: Little Kiwi | Jul 4, 2014 3:36:48 PM

  10. General rule of thumb: It's a bad idea to have penises mixing in with naked changing women. This applies to bathrooms, gym showers, lingerie fittings. Seriously, where are the rights of the women who don't want to see penises? Wait until you get your surgery, THEN proceed with your discrimination claims.

    Posted by: will | Jul 4, 2014 3:43:53 PM

  11. Will - what other women would have been in the same change room as him and seen anything? oh, right. NONE.

    it's not as if tradespeople only deserve equality once they can pony up the EXTRAORDINARY amount of money needed for many of these surgeries.

    but hey, who are you anyway oh Trans-Hating Coward? You're nothing. You're less than s**t.

    Posted by: Little Kiwi | Jul 4, 2014 3:46:58 PM

  12. @Kieran: I don't wade into these silly, unproductive Towleroad "discussions" too often, but do you honestly believe that there are tons of men who think it would be a lot easier to be trans and go through the physical, financial, emotional, social, and myriad other costs to become a woman, as opposed to just being gay?

    Really. Just think about it. Being trans is enormously difficult. Being gay is hardly a bed of roses 24/7, especially in some places, but it's decidedly easier than being trans. And most gay men can pass as straight if forced to for whatever reason (safety, money, etc.). Most trans people--and I don't say this as a slight---are never fully convincing in appearing to be the gender they believe themselves to be, so it's a neverending battle.

    Seriously, claiming that "choosing" to be trans because it's a lot easier than coming out as gay is patently absurd.

    Posted by: Paul R | Jul 4, 2014 3:48:42 PM

  13. Paul

    Real Trans people don't get surgery....TRUE

    Btw, from my own experience...every.single.trans woman was just a poor excuse for a powerful gay male.

    Always their story was about not fitting they cut it off.

    Sorry I'm right.

    Posted by: Kieran | Jul 4, 2014 3:53:03 PM

  14. Then why not just allow ALL men into the women's changing rooms? Is the problem then solved?

    It's okay to discriminate against pensises in the ladies changing rooms.

    Anyone who argues against this common sense seems to have a selfish agenda.

    Posted by: will | Jul 4, 2014 3:56:57 PM

  15. Kieran - you're just a trolling cowardly hack. You're right? prove it. i call your bluff. put your wimpy face online and say your "claims" from a place of honest visibility.

    or, do what you usually do - cycle through various screen names and vent your hatred like an anonymous wimp.

    Posted by: Little Kiwi | Jul 4, 2014 3:57:23 PM

  16. Who cares? This has nothing to do with being gay.

    This business shouldn't be apologizing to anyone. Transgenders have many, many problems and they foist them onto businesses and third parties. This transgender, who BTW looks mildly terrifying, should work on his/her psychological issues and stop transferring self-doubt and rage to others. BTW, if the FB post about the store's policy is false, then the store should seriously consider suing the tranny for libel. Trannies tend to have little money, but the judgment could be collected over 20 years and it would be a good statement that the store won't buckle to transgender activists' thug tactics.

    Posted by: Gliese | Jul 4, 2014 3:57:45 PM

  17. "Gliese" is the same troll. a miserable insecure loser with no life who spews hate anonymously to distract himself from the fact that his entire family wishes they'd sprung for that abortion all those years ago.

    Sorry. I'm right.

    Posted by: Little Kiwi | Jul 4, 2014 3:59:39 PM

  18. Trans people don't exist unless porn and Laverne Cox are involved.

    Still, they don't deserved to be killed. I'm for everyone KIWI! You dipdong.

    Listen, Snipping and cutting off your penis is for betas.

    CASE CLOSED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Posted by: Kieran | Jul 4, 2014 4:01:49 PM

  19. No offense to "Kylie" (lol!), but getting fitted for a bra doesn't make you a woman. And based on that pic, a bra is not going to be fooling anyone.

    Posted by: Tyler | Jul 4, 2014 4:02:32 PM

  20. I'm not in anyway shape or form part of the Will post above.

    I don't understand the hatred towards transpeople on here. I remember before I came out (to even myself) my mother was telling me about a man at her work who had the surgery and I was repulsed by it and said that such surgery should be illegal. Years later I'm repulsed by those comments I made.

    Transpeople are in no way any different than the fight we have fought and are winning. It's such a shame so many gay men think it's wrong.

    Posted by: Will | Jul 4, 2014 4:12:45 PM

  21. The client shouldn't have to strip down completely to have a bra fitted.

    If she is wearing pants or a skirt, she merely needs to take off her top. If she is wearing a dress, have her change into something else. Heck, the store can keep a supply of skirts or pants that they can then send out for cleaning.

    The employee assigned to help this person can stand just outside the dressing room while the client is changing.

    And if the employee does feel threatened, ask another employee to stand outside the door.

    There's no need to make a big production about it.

    Posted by: Talisman | Jul 4, 2014 4:15:08 PM

  22. This comment war made me chuckle. Just an observation that it's funny how much Little Kiwi is hating on others for hating on others... ;-)

    I very rarely read the comments, so I don't know if Little Kiwi has a continuous beef with the trolls, but a little less preachin' and a little more practicin' might be in order.

    Flame on!

    Posted by: Lance | Jul 4, 2014 4:32:18 PM

  23. I agree with the store owner on this one for the sake of women. 1 in 3 women in the U.S. will be subject to some form of mental, verbal, and/or physical violence in the U.S. and you may have transexual men who still identify as straight but still wish dress as women, and some of them may be predators.

    The clerk needs training, and for goodness sake a compromise can be made. But I do not believe in allowing penis into a women's dressing room, regardless of the gender, outfit, or identity of that which covers the penis. Hell, I am an OBVIOUS gay male and yet when I see a woman walking down the street, I make sure every inch of my body language and posture is non threatening.

    Posted by: Michael Sawyer | Jul 4, 2014 4:41:13 PM

  24. It's not easy being a transgender...

    Posted by: jarago | Jul 4, 2014 4:57:07 PM

  25. @Michael Sawyer: trans omen account for 45% of all hate-based murders reported in the US. For pretty much every metric regarding violence victims, trans women are at a significantly higher rate than their cis counterparts.

    And, regarding the myth that predators are going to use this to attack women, that almost never happens. There have been one or two highly-publicized cases where something approximately like your scenario occurred, but the vast majority of crimes of that nature have trans women as the victim.

    Posted by: Thedrdonna | Jul 4, 2014 5:02:57 PM

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