Following a distressing report earlier this month that Erin Vaught was refused treatment, ridiculed, and dehumanized (the staff called Vaught "it", "he-she", and "transvestite")at the Ball Memorial Hospital in Muncie, Indiana because she is transgender, the hospital says it will train its staff in LGBT awareness:
"Representatives from Indiana Transgender Rights Advocacy Alliance (INTRAA), Indiana Equality (IE) and Ball Memorial Hospital (BMH) on Tuesday announced the aggressive plan to improve services for all patients, including LGBT patients and their families. This awareness curriculum was a collaborative work developed by the three groups. 'I'm happy with the outcome,' Vaught said. 'I think that we reached a positive resolution.'" Vaught said that during face-to-face meetings with BMH President and CEO Michael Haley and others at the hospital, she felt that BMH "would do the right thing." That included an apology. 'Simply put, we failed to live up to our brand promise of care in regards to Erin and we apologize to her for that,' Haley said. 'The majority of our outstanding team of health-care professionals is committed to providing every patient with excellent and respectful care.'"