On her Facebook page, Kylie Jack said that a staff member at Petticoat Fair asked her for ID stating she was female. Jack was also told that she had to have undergone sex reassignment surgery in order to have a fitting.
According to its website, "every woman [at Petticoat Fair] is treated with respect and given one-on-one attention and is helped to feel comfortable and confident in properly fitted undergarments."
"There seems to be a misconception that Petticoat Fair has a policy of not working with the transgendered community. That is not the case. In fact, we have served the transgendered community for most of our 50 years in Austin. What we do have is a policy regarding who may or may not enter our fitting rooms.
The dressing room area is a particularly private and vulnerable place for many women and girls, so it's a protected area. For that reason, we also have a completely separate dressing area for women who have undergone mastectomies and need post-surgical care.
Just as a gym won't allow men in a women's dressing room for the comfort and safety of its patrons, we don't allow men or boys above a certain age in our dressing area.
Despite our otherwise inclusive approach, those who might be or who outwardly appear to be men (regardless of how they are dressed) pose a delicate challenge, and in the case of imposters, can pose a safety risk to the Petticoat Fair staff.
We respect our customers at Petticoat Fair. All of them. I hope that with this explanation, you have some helpful insight to who we are, how we do business, and that we are open to a productive dialogue."
In a response to Kirk’s apology, Jack replied:
"Kirk is sincere in his efforts to do better, but only time and actual action will tell. I'll consider the issue resolved when a formal public apology is issued to the Austin trans community along with the steps they're taking to update their policies to be trans-friendly and trans-inclusive."