Conservative pundit Ann Coulter had an airline-inspired Twitter freakout on Saturday evening. To be fair to Coulter, it sounds like she experienced quite an ordeal. Apparently, the Delta Air Lines forced her to vacate the extra legroom seat that she had pre-booked, so that someone else could sit in it. Suckiest @Delta moved me from my…
On Sunday, Delta responded to Coulter's tweets and promised to refund her $30 pre-booking fee.
@AnnCoulter We're sorry you did not receive the preferred seat you paid for and will refund your $30. (cont.)
— Delta (@Delta) July 16, 2017
@AnnCoulter Additionally, your insults about our other customers and employees are unacceptable and unnecessary.
— Delta (@Delta) July 16, 2017
They also issued a statement online:
“We are sorry that the customer did not receive the seat she reserved and paid for. More importantly, we are disappointed that the customer has chosen to publicly attack our employees and other customers by posting derogatory and slanderous comments and photos in social media. Her actions are unnecessary and unacceptable.
Each of our employees is charged with treating each other as well as our customers with dignity and respect. And we hold each other accountable when that does not happen.
Delta expects mutual civility throughout the entire travel experience.
We will refund Ms. Coulter's $30 for the preferred seat on the exit row that she purchased.”
