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Austin Trans Woman Humiliated By Lingerie Store Staff Member

A lingerie store in Austin, Texas has been accused of humiliating a transgender customer, reports

On her Facebook page, Kylie Jack said that a staff member at Petticoat Fair asked her for ID stating she was female.  Jack was also told that she had to have undergone sex reassignment surgery in order to have a fitting.

Kylie jack comment facebook

According to its website, "every woman [at Petticoat Fair] is treated with respect and given one-on-one attention and is helped to feel comfortable and confident in properly fitted undergarments."

JackThe store’s owner Kirk Andrews has since posted a lengthy apology which reads in part:

"There seems to be a misconception that Petticoat Fair has a policy of not working with the transgendered community. That is not the case. In fact, we have served the transgendered community for most of our 50 years in Austin. What we do have is a policy regarding who may or may not enter our fitting rooms.

The dressing room area is a particularly private and vulnerable place for many women and girls, so it's a protected area. For that reason, we also have a completely separate dressing area for women who have undergone mastectomies and need post-surgical care.

Just as a gym won't allow men in a women's dressing room for the comfort and safety of its patrons, we don't allow men or boys above a certain age in our dressing area.

Despite our otherwise inclusive approach, those who might be or who outwardly appear to be men (regardless of how they are dressed) pose a delicate challenge, and in the case of imposters, can pose a safety risk to the Petticoat Fair staff.

We respect our customers at Petticoat Fair. All of them. I hope that with this explanation, you have some helpful insight to who we are, how we do business, and that we are open to a productive dialogue."

In a response to Kirk’s apology, Jack replied:

"Kirk is sincere in his efforts to do better, but only time and actual action will tell. I'll consider the issue resolved when a formal public apology is issued to the Austin trans community along with the steps they're taking to update their policies to be trans-friendly and trans-inclusive."

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  1. That's a man,baby!

    Posted by: ratbastard | Jul 4, 2014 5:05:11 PM

  2. Here's a business opportunity for transgender entrepreneurs: Start a clothing shop that caters to the transgender community. I know that some trans people and drag queen/kings have trouble finding their sizes in things and it would seem to me that a store that catered to these folk's needs would be profitable as well as a place that they could feel comfortable and "pampered."

    Just a thought.

    Posted by: Kevin | Jul 4, 2014 5:06:18 PM

  3. Lil' K is off his meds again.

    Posted by: ratbastard | Jul 4, 2014 5:07:50 PM

  4. @TALISMAN, thank you for pointing all that out.

    In addition, even pre-op transexuals are probably on hormones that precludes the possibility of an erection.

    @LANCE "funny how much Little Kiwi is hating on others for hating on others." - If you're implying that you are tolerant of intolerance, you've gone too far...

    That trans woman deserved to be served, and shouldn't have been subject to being carded; her genitals were/are none of the staff's or patrons' business.

    Predators?! Get a clue.

    Posted by: Anon | Jul 4, 2014 5:10:40 PM

  5. @ Ratbastard - I have a friend who underwent the surgery about 20 years ago. She looks like a man in drag, but she is happy. She knows how she looks, but she finally has a body that feels right to her. She enjoys the clothes, the hairdos, the makeup, and everything that goes with being a woman.

    I know the courage involved with coming out, but I don't think I would have the courage to do what a lot of transgender people have to do.

    Posted by: Mike in the Tundra | Jul 4, 2014 5:25:30 PM

  6. Wait a minute, did Little Kiwi actually tell someone to chug a bottle of bleach simply because they had differing opinions?!? Wow. SMH. I guess that's how bullies get away with stuff. (And, yes, I fully expect to get the LK treatment). Don't care.

    Posted by: ernest1960 | Jul 4, 2014 5:41:28 PM

  7. I agree with Michael Sawyer's POV.

    The store sounds sincere. And for the record, while they appear to be accomodating, not all of their customers may be that way. And if one of their store clerks were to make a mistake involving an imposter who ended up doing something, they might be sued by other female customers for failing to protect them.

    Posted by: Lexis | Jul 4, 2014 5:42:26 PM

  8. Except it is to 99% of the population. The way they treated her was dead wrong and unacceptable, BUT it shows the need for dialog and conversation. Some trans folks and their allies keep attempting the shove it down everyone elses throat because they say so approach -and thats never, ever gonna acheive any positive results.

    im not trans, but I imagine were I wanting a fiting in an old school bra store,knowing the way the world's understanding stands right now, I would have called ahead and explained the scenario and made sure sypathetic folks would be there to help me. Yeah, it sucks that a trans woman would have to take that extra step... but till she doesn't its just not rational to be surprised when assholes like this clerk act this way.

    Posted by: Anthony | Jul 4, 2014 5:44:33 PM

  9. Lol at TheDrDonna! For the longest time, tranny activists like DrDonna would scold anyone who spoke out on behalf of women's safety, which is put at risk when any man can claim to be a tranny and gain access to women's bathrooms, lockers and dressing rooms.

    "You bigot! That's a myth! That has never happened anywhere!" was the standard response.

    Well, now that multiple women have been raped in just such a scenario - only made possible because transgender laws forced facilities to let men into women's areas - well, now Dr Donna says that "it only happened a few times." Hey, what's a few rapes to a trans activist. Far more important that businesses and women's shelters make her feel pretty.

    Posted by: Tyler | Jul 4, 2014 5:57:35 PM

  10. While Petticoat Fair is clearly in the wrong here, I am also annoyed by the terminology in the Facebook snapshot.

    Which policies are transphobic, which policies are cissexist, and what is the difference between a transphobic policy and a cissexist policy?

    Trans people: if you label everyone else "cis", which is NOT a label we choose for ourselves, you are also exhibiting bias.

    Regarding the store's statement: "Despite our otherwise inclusive approach, those who might be or who outwardly appear to be men (regardless of how they are dressed) pose a delicate challenge, and in the case of imposters, can pose a safety risk to the Petticoat Fair staff." That is utterly ridiculous. A woman is just as much of a threat as a man, and could be more so because they are not suspected by this store as being threatening. This is a simple case of bold prejudice against masculine women, and transwomen. It's a disgrace.

    Posted by: Randy | Jul 4, 2014 5:58:07 PM

  11. Yeah, Tyler, right: let's also point out that sometimes people leave their heterosexual spouse after coming out as gay, thus the gays destroy straight marriage! It's all so simple when we ignore things like cause and effect, or context!

    Posted by: Thedrdonna | Jul 4, 2014 6:09:41 PM

  12. bathrooms, locker rooms, changing rooms, etc., are divided by sex, not gender, for the safety of women. pretty simple.

    Posted by: nicos | Jul 4, 2014 6:12:44 PM

  13. Really Nicos? Then the genital monitors in my town have really been falling down on the job. I can't think of the last time I had my genitals checked before entering a bathroom.

    Posted by: Thedrdonna | Jul 4, 2014 6:25:13 PM

  14. My god, this site has some of the most retarded commenters on the Internet. That's saying a lot.

    It's a goddam changing room at a clothing store. They are individual rooms. No one is going to (OMG, clutch the pearls!) see a penis or (seriously?) get assaulted.

    Posted by: meh | Jul 4, 2014 6:49:52 PM

  15. "The dressing room area is a particularly private and vulnerable place for many women and girls, so it's a protected area. FOR THAT REASON, WE ALSO HAVE A COMPLETELY SEPARATE DRESSING AREA for women who have undergone mastectomies and need post-surgical care."

    The owner of the business admits that it has a completely separate area for special circumstances. If that is true and it is a separate area (I assume with a door), then how about including trans women in on that room? Not that I think trans women should have to go to those lengths to get CUSTOMER SERVICE, it is an attempt at solving the problem!

    Posted by: Jeremy | Jul 4, 2014 8:37:38 PM

  16. DrDonna, I think the point is that for 99.8% of the population, there is no sex/gender issue. A shelter or a dressing room attendant can tell male from female simply by looking. It is simple and effective and it protects women. The fact that we have a tiny fraction of a percent of people who alter their appearance because they feel like the opposite sex may create a problem, but it isn't our problem. It's your problem.

    Trans activists are trying to change the law so that visual appearance is no longer a valid way to determine who is a man and who is a woman. Instead we have to accept the unproven claims of individuals. Inevitably, this has led to multiple rapes. Trans activists are responsible for those rapes and those which will follow.

    Posted by: Tyler | Jul 4, 2014 8:42:22 PM

  17. And let's just call a spade a spade here. If Kylie were "passing", as completely offensive as that word is to me and the trans community, this would not be an issue. The incident would have never happened.

    Unfortunately, it did happen though and the bigotry didn't start when she was denied access to a fitting, it started when the fitting gal passed judgment on Kylie.

    Posted by: Jeremy | Jul 4, 2014 8:44:29 PM

  18. Actually, Tyler, I think you'll find that the rapists are responsible for the rapes they commit. By your logic, you, as a gay man, are responsible for the murders committed by Jeffrey Dahmer.

    Posted by: Thedrdonna | Jul 4, 2014 8:49:28 PM

  19. There is something wrong with a man thinking he is a woman or a woman thinking she is a man. It is mutilation with dangerous hormones. Most transexuals were sexually abused in childhood which messed up their minds and transexuals sexually abuse children. Transexuals are mutilated gays and lesbians. I don’t care what others say but mutilating a man or woman to make them fake members of opposite sex is gay/lesbian. And gay/lesbian groups are apologists for Transexuals which is why the word T is there. They must abolish this surgical mutilation.

    Posted by: Anirban (aka Abner) Bhattacharya | Jul 4, 2014 8:54:23 PM

  20. Full disclosure... I'm still angry at all the anti-gay attacks by the lunatic fringe of the transsexual community. I'm trying hard not to think it's a transsexual thing.

    Little Kiwi said...Gender is not about genitalia -

    here's an example: let's say you're in an accident and in said accident your penis is severed. You now no longer have a penis. Does this make you a woman? No.

    I agree. Said penisless man should not be allowed in the ladies changing room.

    How about this hypothetical... Lets say you're a dude who thinks he thinks and feels like a woman (how would you possibly know) and some surgeons cut of your penis and do some stuff to give you breasts and other stuff to make it look as if you have a vagina. Does this make you a woman? No. You'll still be a man. You'll always be a man.

    Posted by: John | Jul 4, 2014 8:55:18 PM

  21. @ [ANIRBAN] & [JOHN | JUL 4, 2014 8:55:18 PM]

    That was the dumbest s*** - I can't even...

    You clearly have access to the internet. Do yourselves and the world you live in a favor and learn learn learn about sex and gender.

    Posted by: Anon | Jul 4, 2014 9:18:27 PM

  22. anon... If you know the answers then why not just post them?

    Posted by: John | Jul 4, 2014 9:22:28 PM

  23. If any of you know me, you know that I have commented on other sites using my name Anirban (aka Abner) Bhattacharya and am copying/pasting what I have written there here. If you don't know who I am here's a copy/paste of what I have written on other sites and my views.

    Homosexual/lesbian conduct is bad for health as smoking is and needs to be marginalized like smoking is. If homosexual/lesbian conduct and tobacco use were to disappear eventually, then it’s fine with me and I wouldn’t lose sleep over it.

    Mutilating people to make them fake opposite sex members is a sad science waste. sex change maimings which is mutilating some1 to make them fake members of opposite sex is comparable to trying to make a man a fake animal because he thinks he is an animal trapped in a human body. Most feminists are not speaking against this. 1 would hope that feminists would oppose the mutilation that happened to Chastity Sun Bono as feminists have spoken against Female Genital Mutilation which happens in some nations. Transexuals are mutilations which no Dr. should take part in, yet most feminists are not condemning this female genital and breast mutilation as what happened to Chastity S. Bono where her healthy breasts were mutilated, dangerous hormone shots and her genitals mutilated.Transexuals are mutilated gays and lesbians. I don’t care what others say but mutilating a man or woman to make them fake members of opposite sex is gay/lesbian. They must make it a crime to do sex changes.

    I also support abolishing vasectomies, tubal ligations and breast implants, I support birth control such as condoms, pills but am against sterilization surgeries. I oppose breast implants because they are fake (excludes reconstruct surgeries for women who have had breast disease). If a woman has naturally nice big boobs as singer Katy E. Perry has (she is listed as DD but there are women with bigger boobs than her), then that is good. There is nothing wrong with a woman having small boobs. Most men want a woman with natural boobs-small, medium or big vs. a woman with fake boobs.

    I would limit Viagra in most cases because those are performance enhancers. If a man is let’s say 25 years old and in a wheelchair, then I support him using Viagra to have sex with his wife or girlfriend and have kids with her because there’s a use to it. But I am against Viagra or any other sexual enhancement drug for old men because that’s like giving steroids to a nfl player after he has passed his prime. I would also be against giving Viagra and sexual enhancement drugs to homosexuals. So yes, I would limit Viagra or other sexual enhancement drug to straight men who are under 40 years old with a handicap to that they can father children. So I would limit Viagra or other sexual enhancement drug to straight men who are under 40 years old with a handicap to that they can father children which below a certain age it’s medicine, but after a certain age it’s performance enhancers comparable to Steroids as Viagra, Zestra are.

    I support fertility treatments and I support In Vitro Fertilization. There are couples who have problems having children and In Vitro Fertilization must be available for them and they must make this affordable.

    While I’m neutral on abortion, I’m against sterilizations. There’s birth control such as the pill, condoms & old fashioned Rhythm Method. Sterilization surgeries however are mutilations. Unless it’s a hysterectomy to save a life, they must abolish this. Also they make less attractive. All things =, if you have an intact woman vs. a woman who has been spayed, most men would take the intact woman. Same thing with a man who is intact vs. a man who has had a vasectomy, most women would choose the intact man.

    Posted by: Anirban (aka Abner) Bhattacharya | Jul 4, 2014 9:42:33 PM

  24. Trans panic and transphobia, just like gay panic and homophobia, make some people really dumb. Sex and gender are two different things. Gender does not depend on genitalia. How people choose to modify (or not) their bodies to fit their gender identity is their own business, not yours. (Just as who we choose to love is our business, not the homophobe's.) Not so hard to understand.

    As for the fitting room incident, most stores do not have fitting rooms where customers are exposing their genitalia to one another. And bra fittings are unlikely to involve anything below the waist. A lot of unnecessary hand wringing, the same kind that homophobes have about gays ogling and pouncing on straight men in the lockerrooms. Panic based on ignorance.

    To the store's credit, they're trying to get it, their thinking less primitive than some on this thread.

    Posted by: Ernie | Jul 4, 2014 9:57:42 PM

  25. Ernie said...Sex and gender are two different things.

    - that seems to depends on who you ask. However i'm happy to go with your definitions. Tell me then what your definition is (not what it isn't) and we'll go from there. :) - honestly - i'm up for learning.

    Posted by: John | Jul 4, 2014 10:05:19 PM

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