Despite being told that all bathrooms were going to be inclusive at the LoveLoud LGBTQ charity benefit concert in Utah, transgender people were told they couldn’t use certain bathrooms, according to Bobbee Trans Mooremon, a board member at Queer Meals in Provo.

FOX13 reports: ‘The confrontation was at Rice Eccles Stadium in an area reserved for charities and supporters affiliated with LoveLoud. Bobbee says the man was not threatening but it still created an unsafe situation. “There’s always a fear no matter what bathroom I go in I’m going to get yelled at or beat up. Which one do I want?” said Bobbee. After conferring with other members of Queer Meals, the organization decided to pack up and leave early. So did Provo Pride.’

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LoveLoud responded to the complaints on Facebook: “We were saddened to hear that a few of our LGBTQ+ community members faced discrimination at last night’s festival. We have a zero-tolerance policy toward any behavior that makes anyone feel unsafe or unwelcome. As an organization dedicated to creating safe and affirming events for our LGBTQ+ friends and families, our staff, volunteers, and charity partners were asked to participate in an LGBTQ+ cultural competency training. We are committed to learning from our mistakes and will continuously work to improve the lives of LGBTQ+ people in our community and beyond. If you would like to share your experience so that we know where we excelled and where we have room to grow, please send feedback to info@loveloudfest.com. We love you. We stand with you.”